Psychologists, theorists and specialists in the field of human resource management and business development, have identified that communication is of the utmost importance in any organization. Communication consists of a message, sent by the initiator of the conversation to the recipient. Effective communication is where the recipient gives feedback, and this cycle will help in identifying and rectifying any problems, while at the same time, making sure that instructions and information is clear, which eliminates mistakes and errors. In an organization, communication exists in many forms, and one of the most important types of communication is the communication between the superior and the subordinate. This is often to convey a message or to give instructions to get something done, and feedback is helpful because it helps to assess whether the decisions taken were good decisions and whether the task carried out was a success or a failure.
In some organizations, superiors are very bad at communicating with their subordinates, and may sometimes block the channel for feedback, resulting in misunderstandings and conflict. For communication to run smoothly and without outside interruption, the sender and receiver must have a good and understanding rapport, which will allow for messages to be thoroughly conveyed. Superiors should know which channel of communication to use and when, which is to say, the most appropriate medium given the circumstances. This helps highlight the importance of the message, especially if it is in written form, and thus, a copy is also available as proof if any disputes take place.
Superiors have the upper management and the board of directors to answer to, and this often involves the sharing of information at Annual General Meetings, which are often held at a corporate conference venue, rather than at the location of the business itself, not unlike the ever popular end of the year staff Christmas party. The board must be well informed of the major decisions taken and should also be aware of the performance of the company, as they will thereby make huge strategic decisions based on this, which are passed down to managers, and then on to the staff. The management can then inform the staff of any decisions taken through means of a meeting, involving all the staff of all the departments. This meeting is either held within the premises of the business or at an outside conference venue. Employees are educated on the coming changes and are asked for their feedback and recommended course of action.There should always be a flow of communication down the levels of management, in order to avoid confusion and to ensure that all facts are clear.